POLICY — McCarren Tennis Center

Tennis Center Policy

McCarren Tennis Center charges for all services at the time of booking and operates on a strict 24 hour cancellation policy
Refunds or credits will not be issued for cancellations made within 24 hours of the scheduled start time, including no shows
Customers who cancel a court reservation or lesson/clinic outside the 24 hour window will be issued a credit towards applicable service offerings in the future. Refunds may also be requested for cancellations made outside the 24 hour window
Refunds or credits will not be issued for ball carts, ball machines, transportation fees, or junior enrollment programs. Approved refunds are subject to a 7% processing fee
Credits expire 1 year from the date of original purchase
To reserve courts and/or book lessons and clinics, clients must create a CourtReserve account and place a valid credit/debit card on file. All payment processing is done securely through CourtReserve
Credit/debit card transactions only. Cash is not accepted. Checks are only accepted for indoor season junior programs and special contracts
Players purchasing seasonal court time may book ahead for the entire indoor season

Private, semi-private, and group lessons may be requested online
The pro or the front desk staff must approve the lesson request for it to be officially confirmed in the system. The lesson will show up on the client's CourtReserve account and a confirmation email will be sent once the request is approved

Cardio Tennis and Big Bangers will be restricted to players that have been rated by one of the club's pros
The rating will be based on the player's ability to hit the necessary shots for the class and whether the player will be competitive at the level they are rated
Unrestricted open sessions will be hosted once every 2 weeks so new players can be rated for future classes
Pros will determine if a player should move to a more/less advanced session and adjust the player's rating in CourtReserve accordingly
Ratings may not be disputed. The rating system is in place to ensure that the classes run smoothly and are enjoyable for all clients

Outside pros are not allowed to teach at the club. Any exceptions must have explicit prior approval from the club's owner and the Director of Tennis
Absolutely no coffee, tea, or food
No glass bottles
Non-marking tennis shoes only
Proper tennis attire is strongly encouraged
Walking between courts should only occur between point play
No pets (service animals are the only exception)